Payment

Payment is made in full on arrival in PgK.

We accept Visa, Mastercard, Bankcard, Eftpos, Cash and Travellers Cheques. American Express, Diners Club and JCB attract a 5% surcharge on any transactions due to high merchant fees.

NOTE: In all cases the credit card holder must be present upon the collection of the vehicle, be included on and sign the Rental Agreement. An additional driver/hirer fee will be charged.

NOTE: Due to the limitations within Terms of Use for American Express and Diners it is compulsory for all waivers to be accepted by customers who are using these cards for security.

The use of Debit Card as security will incur a 5% surcharge on the full cost of rental.

Holding Deposit

East Coast Car Rentals will pre-authorise an amount up to the chosen excess, on the hirers credit card. Upon return and closure of the rental agreements, the pre-authorisation will be cancelled.

Area of Use

You and any authorised driver must only use the vehicle on a road which is properly formed and sealed.

The vehicle can not be taken onto Kangaroo Island, Bruny Island, Fraser Island, Magnetic Island, Groote Eylandt, Gove Peninsula or the Tiwi Islands.

Travel is not permitted into or out of the Northern Territory, Western Australia or Tasmania.

In Queensland, the vehicle can not travel in a Westerley direction on Highway No. 27 beyond Chillagoe; on Highway No.1 beyond Normanton in a Southerly direction and no further North than Karumba: The vehicle is not to be driven beyond Cooktown to the North or Lakeland to the West and no further North than Cape Tribulation on the Coast Road; or on the Coast Road from Helenvale to Cape Tribulation, or from Laura to Lakeland.

Vehicles are not to be taken above the snow line in New South Wales and Victoria (being Jindabyne in New South Wales and Bright in Victoria from the beginning of June until the end of September.

Travel on beaches or through streams, dams, rivers or flood waters is prohibited at all times.

Hirer's Liability

It can be challenging for customers to understand the possible liability they will incur if they have an accident in a rental vehicle. Many consumers are unaware that car rental 'insurance' is very different to the insurance they purchase for their private vehicle and that excesses are much higher. East Coast Car Rentals provides the following options to reduce your excess in the event of damage.

 

Collision Damage Waiver (CDW)

East Coast Car Rentals Collision Damage Waiver protects you against damage caused as a result of a Multi Vehicle accident by reducing your Multi Vehicle Liability (MVL). A Multi Vehicle accident is where another vehicle has been fully identified and full details provided. Single Vehicle Accidents are not covered.

 

Premium Reduction Waiver (PRW)

East Coast Car Rentals Premium Protection Package protects you against damage caused as a result of Multi Vehicle Accidents (covered by CDW) plus Single Vehicle Accidents, Hail and Storm Damage, Animal Damage, Windscreens, Tyres and Headlight damage.

 

Drivers Qualifications

Each driver must be listed on the Rental Agreement and must present their drivers license at time of collection. An additional driver/hirer fee of $11 per driver will apply. Maximum 4 drivers per rental.

Drivers aged between 21 and 25 years of age (as of the last day of the rental period) are still entitled to hire, however are subject to a compulsory, additional $8.80 per day surcharge.

We can rent to drivers over the age of 80 subject to the approval of the renting officer.

Drivers who hold a valid Provisional License (P Plate) may rent from East Coast Car Rentals under the following provisions;

• The P Plate driver must have held his P Plate license for a minimum period of the 12 months prior to the start of the rental.

• The customer must provide a P plate for display on the vehicle.

• The customer must accept the full PRW options.

• The customer will abide by the terms of the rental contract as well as those restrictions associated with the license.

Learner Drivers (L Plate) are not permitted to rent vehicles with East Coast Car Rentals.

Cancellation Policy

• 7+ days notice - NO Cancellation fee.

• 24 hours to 7 days notice - $100 Cancellation fee(This will be charged but you will be given an equal amount credit to your next rental).

• Within 24 hours / No Show - Up to full cost of "estimate of charges".

Reservation Amendments

Confirmed reservations can be altered and are subject to availability. Changes to the length of rental may alter daily rates or any other specially discounted offers. Please advise staff on arrival if the 'return' date is to be different than that booked. If during the rental and extended hire is required, the hirer must contact our Reservations office on 07 5592 0444 between 8am and 5pm. Quote the Reservation Number (or Confirmation Number) and Surname